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Snapmaker 2021 Recap & Plans for 2022

Jan 26, 2022 | Features

Hi makers,

What a year it has been and we’re now heading to 2022! With 2021 marking another year of the pandemic, its effects were seen in every aspect of daily life. However, it’s always grateful to have friends and families around and we hope that Snapmaker has accompanied and brought you a sense of joy and happiness.

A LOT has happened this year as well in Snapmaker. We launched a new range of product lineups including Snapmaker 2.0 AT & F models and its addons; we reached our fifth milestone and witnessed this significant moment with our users and business partners globally; we doubled the number of members in our company to 300 in 2021…Following the timeline below, let’s cut to the chase and take a quick recap on 2021!

January

February

March

  • Conducted user profile survey to improve user experience 
  • New warehouse in Australia

April

  • The Snapmaker 2.0 Rotary Module & Emergency Stop Button available for pre-order

May

  • Attended TCT Asia and showcased the Snapmaker 2.0 Rotary Module

June

July

  • The official release of Snapmaker 2.0 Air Purifier and CAN Hub
  • Opened the Snapmaker US online store

August

  • Launched our 5th-anniversary celebration campaign themed with “Make it Happen”
  • Started FAQ update and troubleshooting guide 2.0
  • Luban 4.0 released

September

  • Snapmaker 5th-anniversary global sale
  • Our channel partner Manchester Metrology showcased Snapmaker at TCT UK

October

  • Introduced Snapmaker Care
  • New warehouse in the UK
  • The 7th Snapmaker Internal Makerathon
  • New office in use

November

  • The launch of Snapmaker 10W High Power Laser Module
  • The Snapmaker Black Friday and Cyber Monday deals
  • Our channel partner iGo3D attended Formnext and showcased the latest Snapmaker 2.0 AT models
  • Luban 4.1 released
  • The number of employees is close to 300

December

  • New warehouse in Canada
  • Conducted Luban user experience survey
  • Customer Service satisfaction rate increased to 98.9%
  • Snapmaker made its debut in Urbanbird’s offline store in Germany 

Hardware

Snapmaker 2.0 Rotary Module (addon):

Being the most desired product among our current users and early backers, the Snapmaker 2.0 Rotary Module was officially launched in April 2021. It adds a 4th axis to your Snapmaker, making it an extremely mighty desktop CNC machining powerhouse, and much more. We’re happy to see that it has received positive feedback in the community!

Snapmaker 2.0 F Models (Modular 3D printer) & Snapmaker 2.0 AT Models  (Modular 3-in-1 3D printer)

Unveiled on Oct 15, 2021, on Snapmaker’s first virtual party via youtube live stream, the Snapmaker 2.0 F models are standalone 3D printers with the flexibility to expand, while Snapmaker 2.0 AT models are upgraded models of Snapmaker 2.0. 

The upgraded model made improvements on the Power Module, 3D Printing Module, and Linear Module. For details regarding the improvement, please refer to the blog post here.

Snapmaker 2.0 Air Purifier (addon):

We said hello to the Snapmaker 2.0 Air Purifier in July. Incorporate with Snapmaker 2.0 Enclosure, the Snapmaker 2.0 Air Purifier helps remove smell and reduce the fumes coming from the 3D printing, laser cutting & engraving process, providing an extra layer of safety for you and your loved ones.

Snapmaker 2.0 CAN Hub (addon)

Released together with the Snapmaker 2.0 Air Purifier, the CAN Hub is a 4-in-1 docking station designed for effortless charging and data transfer to allow the connection of Enclosure, Air Purifier, Emergency Stop Button, and other upcoming addons. 

Snapmaker 10W High Power Laser Module (addon):

Available for pre-sale on November 19, 2021, the 10W Laser Module is equipped with the most cutting-edge laser beam splitters, effecting a power leap from 5W to 10W. This means you can now play with a wider variety of materials and hammer out more projects.

Software

We released the Luban v4.0 in August, introducing a brand new designed user interface, refined workflow mainly for Laser and CNC G-code Generator, and re-implemented slice backend in C++ to have a great performance improvement on toolpath generation.

In December, v4.1 was released. It added support for 10W High Power Laser Module, including the Auto Focus feature, upgraded Camera Capture feature, and updated Case Library. We also added STL to SVG support for laser cutting, extended predefined profiles with recommended parameters for common laser materials. With “Rotate on Face ” on the rotation panel with suggested faces introduced, you can choose placement faces based on Overlap Area and Support Volume required.

Customer Service

With a more well-trained customer support team, we solved 31, 365 tickets this year and our satisfaction score has risen to the highest 98.9%. In the meanwhile, the requester wait hours were reduced with a great leap from 36.1 to 22. 

Community Engagement

We love to meet makers all over the world. However, due to the pandemic, we were not able to travel around and visit the events globally. We attended the Maker Faire Shanghai this year and met our users face-to-face, learning about the new projects in the International schools that have incorporated Snapmaker into their courses. 

Despite the physical limits, there’s always a way for the connection. In 2021, we regularly shared brilliant cases, hosted Snapmaking Contests and giveaway events on social media to interact with current users and reach out to more makers all over the world. 

The 3D-printed dragon printed by @3dprintingdoctor went viral on social media! It reached more than 24 million people on Facebook with 8.6K comments and 15M views. Among all the social media events, Share Your New Year Wishes was the most popular one with over 1000 entries!

We also launched the Star Maker Program aiming at stimulating the communication within our community as well as the connection between users and the Snapmaker team. By far we have received dozens of showcases and records on how they were made, including Halloween CNC decorations, 3D printing X ceramics, and so on. Take a look at these great ideas and get some inspiration!

Logistics

Introducing new warehouses in Australia, the UK, and Canada enabled faster delivery speed and lower shipping costs for customers shopping in our online store. Due to the impact of the global pandemic, many of the parcels were held by customs and caused a longer time for inspection. We sincerely apologize for the unexpected delay and appreciate your patience while we work to get your parcel to you.

Global Market

In July, to improve the shopping experience, we opened a new online store for customers in the US and celebrated the opening with a wave of promotions. 

As for global channels, we have 23 more channel partners joining us, coordinated with top-tier 3D printing channel partners and opened up our channel market in North America. 

Snapmaker Academy

As we’ve promised to you in 2021, we’re putting more effort into making Snapmaker Academy a more informative platform. In 2021, Snapmaker Academy brought you 14 articles and videos on project tutorials, resources recommendation, general knowledge, and product maintenance for 3D printing, laser engraving, and CNC carving. You can find useful information here

What’s new in 2022?

Looking back, it’s indeed a fruitful and significant year! Thank you for being with us on this journey and putting your faith in us. Your support, creative ideas, and valuable feedback mean a lot to us. Starting our business on Kickstarter in 2017, we’re more than excited to see that our community is growing tremendously and getting stronger. So what to expect in 2022?

First thing first, new products of course. In the third and fourth quarters of 2022, the Dual-extruder Module and new machines are coming! Keep an eye out on our blog posts, newsletter, and social media channels for more details.

Committed to presenting content that adds value to your creative journey, we never stop our efforts in building Snapmaker Academy into a place where you can learn to make something wonderful. Staying true to this mission, Snapmaker Academy in 2022 will continue to provide step-by-step guides and tutorials for you to progress from beginner to professional, evokes your inspirations on popular and useful WHAT, WHY, and HOW topics, and witnesses your growth in this wonderful making journey with Snapmaker. 

We’ve been listening to our user feedback and are launching the Snapmaker Luban Beta Program. Play a role in improving Luban before its next releases and get early access to the latest features and updates. As a member of the program, beta testers can take part in shaping Luban software by test-driving pre-release versions and letting us know your timely and effective feedback. There’s also an extra bonus for beta testers, stay tuned!

In terms of customer service, the Extended Warranty service will be launched and each customer will be able to track the status of the product you purchased. In addition, more optimized maintenance service is coming on the way. In the future, Snapmaker’s responsive and licensed maintenance contractor will be located in more countries to offer support for users around the globe with greater convenience. 

Committed to our mission to empower everyone to create freely in the physical world, Snapmaker will be dedicated to making fine tools as always. Let’s keep making something wonderful in 2022! What do you expect from us this year? We would love to hear your voice! 

Happy making,

Team Snapmaker

15 Comments

  1. T

    We’ll done!

    Reply
  2. 3dguy247

    I bought my first Snapmaker A350 end of 2021. Was so pleased with it bought a second F350 in jan 2022. That is my piece of snapmaker history. Keep it up guys.

    Reply
  3. Joseph Steinman

    Disappointing that Snapmaker has not supported users of A150 with upgrades such as rotary module and 10W laser module. This was not reveal prior to kickstarter preorder purchase and was only revealed after the individual modules were released. We were promised these upgrades during kickstarter so when will we see them? A workaround solution would be acceptable as well… ie can the 10w laser be used in manual mode or can i extend the z-axis to use the laser and/or rotary modules? more info from tech support would be helpful

    Reply
  4. VectorDesignsArizona

    Extremely excited to see what 2022 brings. Thank you for sharing your vision, quality equipment and knowledge with the world.

    Reply
  5. matteocar

    Great Job Snapmaker, Keep It On!!! I even Won the a gift during the Virtual Party…Thanks for All…

    See You

    Reply
  6. Daniel Shtiben

    Thanks for an amazing 2021! Very happy with my A250 machine. Can’t wait for the dual extruder and all the new ideas the snapmaker team comes up with. Wish you a very succesful 2022!

    Reply
  7. jork

    Dear Snapmaker Team
    Be part of your forum again.
    We miss you there very often.

    Reply
  8. Chuck Ballinger

    Purchase my SnapMaker during your year-end promotion and have to say that the kit prep/material/instructions reminded me of the day of HeathKit products. Dating myself I know, but your product is 1st Class from start to finish. Waiting for my 10W laser to arrive and truly enjoy what I hope to be a life-long association with SnapMaker….

    Reply
  9. Daniel

    Thx 🙏 for the review and your vision. I’m excited

    Reply
  10. Terry Gray

    Love this update! I am not yet a Snapmaker owner but have followed you guys for years following your initial launch on Kickstarter….and appreciate how you have grown, expanded the 3-in-1 product offerings, and added to the 3D printing community (e.g., Academy) as I contemplate jumping into the community.

    Reply
  11. Henri Durand

    Incredible works, thank you snapmaker team ! This machine is a dream come true for me 🙂

    Reply
  12. Manfred

    Overall I’m pretty happy with my A350. For 2022 I would welcome a more powerful CNC module that can do Aluminium with just a little more persuasion. I had great results doing aluminium front plates for enclosures albeit at very low speeds and very modest pass depths. I’d like to see that become more robust and speedier. It would make the machine so much more versatile…
    Other than that: keep up the good work!

    Reply
  13. Chris Fish

    Snapmaker, you have continued to impress me with the speed, amount, and quality of the new add-ons and upgrades. I didn’t realize so much had been accomplished in 2021…in the middle of a global pandemic! Congratulations! I am a loyal supporter and can’t wait to see what 2022 brings. Keep up the great work! BTW, any plans to have longer linear rails available like you did for the Z-axis on the Snapmaker Original? I realize this may be difficult for the Y-axis rails since they currently sit into the baseplate a little bit. It would be nice to be able to upgrade my A250 with a longer bed to allow for more carving space with your rotary module (way too short currently for A250 users) or it would be great to have a longer platform to use the laser on for larger, longer, rectangular materials! Since the beginning, one of Snapmaker’s core principles has been “modularity” after all! #SnapmakerIdeas

    Reply

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